FAQ

On this page you will find the most frequently asked questions and answers of City Sightseeing Rotterdam. Can’t you find your question here? Please contact us.

What are the operating hours of the Hop On Hop Off buses?

The departure dates and times vary per season. Extra tours will be scheduled during peak season and school holidays. For dates and times, visit our booking system here.

Where does the tour start and end?

The Hop On Hop Off tours start at the Central Station and at the Euromast. On days when there is a cruise ship at the Wilhelmina pier is, the tours start at the Cruise terminal.

In what languages is the tour available?

• Dutch
• English
• French
• German
• Spanish
• Italian (coming soon!)
• Rotterdams (coming soon!)

What does it cost?

One adult (12 years and older) is € 21,00
One child (4 till 11 years) is € 10,50

For combination rates, click here.

Do I have to reserve for my baby?

Kinderen t/m 3 jaar zijn gratis bij City Sightseeing Rotterdam. Het kan wel voorkomen dat uw baby bij een combinatie ticket niet gratis is bij is onze partner.

Children up to 3 years old are free of charge at City Sightseeing Rotterdam. It may be possible that you have to pay for your baby at our partner if you combine the tour with another activity.

Where can I buy tickets?

You can buy tickets on our website or at one of the ticket points. Combination tickets must be reserved online. You can make your secure online payment with Ideal or your credit card.

Ticket points:

1. Rotterdam.info is conveniently located in Rotterdam on the corner of Coolsingel and Binnenwegplein (Coolsingel 195-197), at 15 minutes walking distance from Central Station. The store is also easy to reach by tram or metro subway.
2. There is also a branch at Stationsplein 45, adjacent to Central Station.
3. The Zwarte Zwaan, Parkhaven 9, accross the Euromast
4. Giftshop Maritiem Museum is located at Leuvehaven 1, in Maritiem Museum.

How will I know when my payment has been processed?

When your payment is processed, you will receive a confirmation email from Ogone.

How can I cancel my booking?

Your reservation can be changed without charge for up to 14 days. You can call: 0031 10 302 02 88 or send an email to info@sightseeingrotterdam.nl.  Click here for our cancellation policy.

How will I receive my tickets?

After payment has been processed, you will receive an email with payment confirmation. Soon after, you will receive a second email which includes your ticket.

I can’t print the ticket, is this a problem?

If you have only booked a Sightseeing Rotterdam ticket, it is not a problem if you are unable to bring your ticket. We do recommend writing down the ticket number (5 numbers) for verification purposes. You will be added to our passenger list after your booking has been processed. If you have purchased a combination ticket, you must print at least one copy of the ticket and bring it with you. If you do not have a printer at home, we recommend visiting the public library at Blaak to use the printers there.

I haven’t received my tickets, what’s wrong?

If the email containing your ticket does not arrive within a few minutes, one of two things might have happened:

1. The email has been diverted by your spam filter. In that case, open your spam folder and see if you can find your ticket. If you are unable to find it, we recommend giving us a different email address at info@sightseeingrotterdam .nl or by phone at 010-302 02 88.
2. The email address was incorrectly entered.

If you are unsure, it is best to contact Sightseeing Rotterdam in order to verify the accuracy of your email address. You can do this by sending us an email at info@sightseeingrotterdam .nl or calling 0031 10-302 02 88.

Does Sightseeing Rotterdam offer tours in the autumn and winter months?

Yes, we provide tours every month of the year. In case of inclement weather conditions, such as ice or heavy snow, certain tours in the months of November – January may be cancelled or postponed.

Is Sightseeing Rotterdam accessible for guests with reduced mobility?

The bus is not wheelchair accessible. Unfortunately, it is not possible to take a wheelchair on board the bus. If you are able to mount the stairs to the bus, you are very welcome to board.

What is the expiration date on my gift certificate?

Sightseeing Rotterdam gift certificates do not have an expiration date. Your gift certificate will not expire.

Are pets allowed on the bus?

Pets are not allowed on the bus.

Can I use my “ooievaarspas”?

“Ooievaarspas” passes are not accepted at Sightseeing Rotterdam.

Can I use my Rotterdam Pass?

Rotterdampasses are no longer accepted at Sightseeing Rotterdam.

Can I use my “Jeugd Vakantie Paspoort”?

Your “Jeugd Vakantie Paspoort” is not recognized by Sightseeing Rotterdam.

Can I bring my baby stroller or suitcase?

The Sightseeing Rotterdam bus is no ordinary bus. Unfortunately, some of the amenities normally available on a regular bus do not exist on the Sightseeing Rotterdam bus. We only have room for one piece of hand luggage per guest. Unfortunately, a suitcase or baby stroller is not considered hand luggage.

Are there bathroom facilities?

The Sightseeing Rotterdam bus is no ordinary bus. Unfortunately, some of the amenities normally available on a regular bus, do not exist on the Sightseeing Rotterdam bus. There are no bathroom facilities on board the Sightseeing Rotterdam bus.

Where can I have lunch, dinner or cocktails?

You can enjoy a delicious meal and drinks at Restaurant De Zwarte Zwaan at Parkhaven 9 on Wednesday – Saturday after 4:00 PM, and on Sunday after 3:00 PM. Does your group include 20 or more persons? We are happy to open the doors earlier to offer you a lovely lunch. Click here to see the various options.